FAQ

The outer shell of GG Saddle-bag backpack is made from 1000D PU, which is tear, water, and UV resistant. Here's how to clean it:

• Empty the backpack and remove any detachable components.
• Brush off any loose dirt or debris with a soft-bristled brush.
• Mix a mild soap solution with lukewarm water. A gentle dish soap or a specially formulated cleaner for outdoor gear is recommended.
• Dampen a clean microfiber cloth with the solution and wipe down the outer shell. Avoid saturating the fabric.
• Rinse the cloth with clean water and wipe down the surface again to remove soap residue.
• Air dry the backpack completely out of direct sunlight and away from heat sources.

The fleece lining of your backpack is made from 100D polar fleece bonded with 300GSM. Here's how to clean it:

• Empty the backpack and turn it inside out.
• Gently brush off any loose dirt or debris.
• Hand wash the lining with cold water and a mild detergent. Avoid using harsh chemicals or bleach.
• Rinse the lining thoroughly with cold water.
• Gently squeeze out excess water without wringing.
• Stuff the backpack with clean, dry towels to help it retain its shape while air drying.
• Air dry the backpack completely out of direct sunlight and away from heat sources.

You should clean your Saddle-bag backpack regularly, depending on how often you use it and the conditions you use it in. A good rule of thumb is to clean it at least once a month, or more frequently if it gets dirty or sweaty.

• Do not use harsh chemicals, bleach, or abrasive cleaners. These can damage the materials of your backpack.
• Do not submerge the backpack in water. This can damage the foam padding and other materials.
• Do not dry clean your backpack.
• Do not dry clean your backpack.

• GRAND GALLOP warrants the products branded GRAND GALLOP, to be free of all defects in material and workmanship for a period of three (3) years from the original date of purchase.
• This warranty covers repairs or replacements of defective materials or manufacturing flaws identified within the warranty period.

This warranty does not cover:

• Normal wear and tear: This include fading, scratches, scuffs, or any other damage caused by regular use
• Damage caused by misuse, neglect, abuse, or accidents: This includes overloading the bag, improper cleaning, exposure to extreme temperatures or harsh chemicals, and any damage resulting from improper use.
• Products purchased from unauthorized retailers: This warranty is only valid for products purchased from authorized GRAND GALLOP retailers or distributors.
• Second-hand or used products: This warranty only applies to the original purchaser of the product.
• Products from other brands. Our warranty applies exclusively to GRAND GALLOP branded products sold on our website. While we offer other products from carefully selected suppliers to meet our quality standards,these items are not covered by our warranty.

• GRAND GALLOP's sole liability under this warranty is limited to the repair or replacement of the defective product, at its sole discretion.
• GRAND GALLOP is not liable for any incidental or consequential damages arising out of or related to the use of the product, even if GRAND GALLOP has been advised of the possibility of such damages.
• For more information about Limit of Liabilities, go to Terms & Conditions page.

If you believe your Grand Gallop product is covered under warranty, please contact Grand Gallop’s customer service with a copy of your original purchase receipt and a detailed description of the defect.

Contact Information:

• Address Customer Service: NX TELEMATICS, Inc., Grand Gallop Customer Service, 6561 Lakeridge Rd, Los Angeles CA 90068
• Email: customerservice@grandgallopboutique.com

Didn't work for you? You can return your product with the original packaging/hangtag and plastic bag up to 30 days from your fulfillment date for a full refund

How does this work?

• 1. Do not remove the hangtag, do not trash the plastic bag
• 2. If you don’t love it, you can return it for a full refund

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, you have two options:

1. Via our website: Visit our "Contact Us" page and fill out the form. Be sure to include your name, email address, and order number
2. Email: Send an email to customerservice@grandgallopboutique.com with your email address and order number in the body of the message.

Once we receive your request, if your return is accepted, we will provide you with a pre-paid return shipping label from UPS, USPS, or FedEx. Simply print the label, attach it to your securely packaged return item, and drop it off at the designated carrier's location.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at customerservice@grandgallopboutique.com. 

GRAND GALLOP reserves the right to deny any returns or refunds. Returns sent to our facility without prior notice cannot be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on clearance items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Our team needs about 7 business days to process your return after your returned package arrives at our facility. If approved, you’ll be automatically refunded on your original payment method within 10 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@grandgallopboutique.com.

Didn't work for you? You can return your product with the original packaging/hangtag and plastic bag up to 30 days from your fulfillment date for a full refund

How does this work?

• 1. Do not remove the hangtag, do not trash the plastic bag
• 2. If you don’t love it, you can return it for a full refund

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (no dirt, no scratch...). You’ll also need the receipt or proof of purchase.

To initiate a return, you have two options:

1. Via our website: Visit our "Contact Us" page and fill out the form. Be sure to include your name, email address, and order number
2. Email: Send an email to customerservice@grandgallopboutique.com with your email address and order number in the body of the message.

Once we receive your request, if your return is accepted, we will provide you with a pre-paid return shipping label from UPS, USPS, or FedEx. Simply print the label, attach it to your securely packaged return item, and drop it off at the designated carrier's location.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at customerservice@grandgallopboutique.com. 

GRAND GALLOP reserves the right to deny any returns or refunds. Returns sent to our facility without prior notice cannot be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Contact us at customerservice@grandgallopboutique.com)

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you need to return your product, please email our team at customerservice@grandgallopboutique.com with your order name and number, as well as the reason why you would like to return your item. You have 30 days from the fulfillment date to return an item from us. Our Customer Service Team will then ask few mandatory questions regarding your return in order to for us to get a better understanding of your experience. Once approved, we will send you return shipping instructions and the address for the return. Returns must be sent back in a reasonable amount of time following your return approval. We reserve the right to deny any returns or refunds. Returns sent to our facility without prior notice cannot be accepted. You can always contact us for any return questions by sending a message here.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on clearance items or gift cards.

All Grand-Gallop products not purchased directly from the Grand Gallop website grand-gallop.com must be returned to the original retailer. At this time, we cannot accept returns or exchanges for Grand Gallop products purchased from our retailers.

Please contact the retailer you originally purchased from for their return information and policies.

Our team needs about 10 business days to process your return after your returned package arrives at our facility. Feel free to contact us if you’d like a status update.

We ship only to US States, and for some products to Canada. Enter your shipping address in checkout to see your exact fees.

We ship using either USPS, FedEx Home Delivery or UPS Ground which takes about 2-7 business days in transit after 1-2 business days for our team to process your order. Please note to our team if your address does not support Postal Service deliveries prior to placing your order. If there is a delay beyond the expected transit times, reach out to our customer service team and we'll be happy to look into this for you! Please note that orders shipped internationally or to Alaska, Hawaii, will have an extended period in transit.

As soon as your order is getting packed up, you will receive a notification with a tracking link to one of our carriers. If your tracking page states "Label Created", that just means our team is still working on packing up your order. An update will show on your tracking page once your package is scanned in at the carrier's regional sorting facility. Does it seem like it's been in "created" status for longer than usual? Reach out to us and we'll investigate this for you!

Didn't get your email? Kindly check your spam or "promotions" tab on gmail. Still nothing? Email us and we'll help you out! You can always login and see your order history in your account.

If you received a confirmation email after placing an order, we may not be able to make any changes your order as our team works fast to process all orders as soon as possible. We'll do what we can to assist you. If you need to make a change to your order, email us immediately at order@grandgallopboutique.com with your order number and we'll do our best! Please keep in mind due to the current high volume of orders and customer service requests occasionally an order will be shipped before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please review all of your details carefully.

If your order has already shipped, we don't have the ability to update your shipping address. Depending on your shipping service selected in checkout, you may have the option to edit your delivery address in transit directly with the carrier.

Once delivery confirmation is received we are not responsible for locating or refunding the cost of your order. We send an email notification with a tracking number as soon as it's created so you can keep an eye on it. If available, we will also send an 'Out for Delivery' and 'Delivered' confirmation email as long as the carrier provides this information to us. It is the customer's responsibility to receive their packages responsibly. If the carrier provides a successful proof of delivery, this is a complete order. We do not refund or send replacements for stolen packages. However, we understand the disappointment and frustration of these situations and are happy to help you by providing you with tracking notes in our system or other possible solutions.

GG Saddle bag fits only English riding saddles: Dressage, Jumping and All-purpose saddles

GG Saddle-bag is available in 2 sizes: Standard and Large

• Standard size: for Jumping, All-purpose saddles up to 17.5", and Dressage saddles up to 17”.
• Large size: for Jumping, All-purpose saddles up to 19”, and Dressage saddles up to 18”.

While the sizes listed are examples, we understand that saddle shapes and brands differ. To find the perfect fit, we've included measurements for both standard and large sizes. Additionally, you can use a measuring tape to check your saddle's dimensions and compare them to our bag measurements for the most accurate fit.

Measures of the saddle bag

Standard Saddle bag

• a) Flap: 23.5”
• b) Seat: 17.5”
• c) Back arch/cantle: 7"

Large Saddle bag

• a) Flap: 24.5”
• b) Seat: 19”
• c) Back arch/cantle: 8.5”

While the sizes listed are examples, we understand that saddle shapes and brands differ. To find the perfect fit, we've included measurements for both standard and large sizes. Additionally, you can use a measuring tape to check your saddle's dimensions and compare them to our bag measurements for the most accurate fit.

Standard Saddle-bag:

• a) Flap: 23.5”
• b) Seat: 17.5”
• c) Back arch/cantle: 7”

Large Saddle bag

• a) Flap: 24.5”
• b) Seat: 19”
• c) Back arch/cantle: 8.5”

How to measure your saddle?

• 1- Measure the Seat length, from the point of the cantle to the pommel of the saddle
• 2- Measure the Flap length, from the Pommel to the bottom of the flap
• 3- Measure the Back arch: from the cantle to the bottom of the panel
• 4- Compare with the measures of the Saddlebag

The sizes listed are a starting point to help you choose the right bag for your saddle. To ensure a perfect fit, we've included measurements for both standard and large sizes. Since saddle shapes and brands vary, it's always a good idea to double-check the dimensions to find the best fit for your specific saddle.

The easiest way to place an order is right here on our Grand Gallop website. If you need assistance, we are here to help via email at order@grandgallopboutique.com

Once your transaction completes, you'll receive an Order Confirmation to your email on file. This will include your order number and all the details in your order.

Didn't get your email? Kindly check your spam on gmail. If you use a .edu or .net email address, check the spam or junk folder on a browser.

Still nothing? Email us and we'll help you out! You can always login and see your order history on your account.

We accept all major credit cards: Visa, MasterCard, Discover and American Express. We also accept Paypal. You can even split your payment into multiple parts using Shop Pay Installments.

We collect payment for your order at the time it is placed, even if some items are noted as preorder or back-ordered.

By collecting payment at the time of purchase, we’re able to reserve back ordered products for you and ship them as soon as they become available. If, for any reason, you decide to cancel before your order processes and ships, you’ll be refunded in full.

If you received a confirmation email after placing an order, we may not be able to cancel your order as our team works fast to process all orders as soon as possible. We'll do what we can to assist you. If you need to make a change or cancel your order,email usimmediately with your order number and we'll do our best! Please keep in mind due to the current high volume of orders and customer service requests occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.